Return & Refund Policy

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Return & Refund Policy

Refund, Resend and Returns Policy

For orders cancellation, We offer a full refund before products are processed by warehouses.

2. Products Damaged.

We offer a full refund or a replacement if packages arrived are badly damaged.

We offer a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

b. For damaged packing boxes, We cannot offer any refunds or other after-sale services due to the long-distant international delivery.

c. For ordinary, electronic products, clients shall email to support@pipilio.com within 30 days after packages are delivered.

3. Orders not Received.

We will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If clients do not receive the package, no refund or resend will be issued.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

We cannot offer a refund or resend if above reasons occurs.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, We takes no responsibility if products have been lost.

4. Incorrect or Missing Products.

We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

a. For incorrect products, We offer a full refund or replacement.

b. For products with wrong color, size which doesn’t affect product function, etc., you can email us at support@pipilio.com with details and your order number.

c. For parts missing which doesn’t affect product function, We may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.

d. For accessories, CJ will resend the accessories.

Notes:

For size problem, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

5. Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from the warehouse. Following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from the warehouse.

b. For CJPacket Liquid Line to all countries, we will deal with your dispute for delayed orders after 100 days counting from the date that order departed from the warehouse.

c. For some special shipping methods, We cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, We will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site.

Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 14 days of delivery.

What is the Store Returns Policy?

We will accept returns only within 30 days of the original purchase date with all tags attached. The following items are considered “Final Sale” and cannot be returned:

Dresses
Bodysuits
Accessories
Shoes
Swim & Lingerie
Beauty
Sale Items

What items are final sale?

All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable.

Important Interpretation

1. Deadline of Opening Dispute.

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

2. Force Majeure.

We takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

3. Shipping Method Limits.

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. We list those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL、Electric PostNL、CJPacket Eub、CJPacket Postal Route、CJPacket Postal、CJPacket Railway Economy.

Notes:

When choosing certain shipping methods, the remote addresses will be charged additional cost.

4. Return

Please return products within 30 days after receiving products. After that we will not accept any requests.

7. Unacceptable Disputes.

We will not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. Tracking information deleted by logistics companies or local post offices.

h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.